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Travel Insurance

Advice and information from day-tripper.net. Possibly the most comprehensive listing of web links for insurance companies.

February 2007 - BIBA, the British Independent Insurers Association has just completed a survey with regard to travel insurance sold by travel agents. Makes interesting reading ...

Although we all now benefit from free health care in other E.U. member states (European Health Insurance Card, the old E111), it is for basic cover only. It is always advisable to have your own personal or family insurance. Travelling without insurance will always cost you more in the long run.

Foreign Office warning - too few skiers have proper insurance. They note that most ski resorts only have private health facilities which are NOT covered by the European Health Insurance Card (old E111).

Car breakdown Insurance


Useful outside links

www.find.co.uk/insurance - Link about insurance.

- Consumer guide to renting a car (PDF file). www.bvrla.co.uk

- www.trackitback.co.uk. If you lose something Trackitback will get it back to you. This service offers labels for lap tops, mobile phones, MP3 players and cameras. Any of these labels could be applied to the back of a U.K. passport as well.

- www.assetsure.com. Property (including foreign) insurance specialists.

- Say NO to 0870. www.saynoto0870.com

Tips and Suggestions

European Health Insurance Card (old E111) for provides for free medical cover - but you must get it before you go. It does not pay for ambulances.

It may be cheaper to upgrade your home insurance.

Take out insurance immediately after you book (in case of cancellation due to illness or a death or curtailment).

Make sure your existing policy covers the full length of any forthcoming journeys.

If you travel more than once a year look into annual policies - buying a single trip policy is expensive.

Existing conditions - Never leave anything to chance, declare everything.

Hazardous activities / sports - think about what you may do when on holiday and ensure your insurance covers it.

Expensive items - Jewellery, cameras, videos. Check if these are best covered under you household policy (ring them up) and if you need to declare them when buying travel insurance (named items).

Make a note of your insurance policy number and insurers telephone number.

Keep all receipts in a safe place.

Always report stolen items to the local Police immediately.

Always read carefully your policy terms and conditions before making a claim. Under the ABI Code of Practice, you are entitled to a full refund within 14 days of purchase if the terms and conditions do not suit your requirements.

Shop around - never accept insurance offered when buying a fare or holiday - its usually much more expensive.

Suggestions
Medical £2 million, (£5 if USA). Accidental Expense - £1,500. Legal expenses £25,000. Personal liability £2 million. Watch out for baggage cover & excesses, "hazardous" activities like bungy jumping & jet skiing (even horse riding). Make sure children (including those at university) are covered, as well as unaccompanied children. If you travel as part of your job make sure you are covered.

TIP - sort out your travel insurance before booking your holiday - it may not be covered otherwise (its cheaper too!).

Questions to ask when deciding which travel insurance to buy.

Remember you are not have to buy from the travel agent where you booked your holiday. Always shop around before visiting your travel agent, as some agents will not sell you a holiday if you do not have travel insurance.
Accommodation - what costs are included?
Annual Insurance - what is the maximum trip duration/ How many day trips can you make?
Assistance services - what is included?
Cancellation / Curtailment - Limits (Does it cover the full cost of your trip?), possibilities. For example does it only cover cancellations by the airline? (there are many other reasons why you may wish to cancel your holiday).
Car hire - included and can you take the car back to the U.K.?
Car or driver - does the insurance cover the car or the driver? If you are sharing the driving you may find the car option cheaper.
Children - at what age do your children need separate cover?
Claims Charter - does the company have one?
Competitive - many travel agents bump up their prices horrendously - make a point of asking if their charges are comparable with other specialist insurance companies.
Daytrips - are they covered?
Excesses - check levels as well as specific excesses applying.
Getting home - does the policy cover this, and are all your party covered?
Ill driver - if the only driver is ill, does the insurance cover a chauffeur?
Legal expenses - £25,000 recommended, but many only offer £10,000. Are you covered? Does it include a bail bond? Does it included cover if you want to take your holiday company to Court for misrepresentation?
Limits - what are the limits for car hire, overnight accommodation, overall costs, cost of transportation, legal expenses etc.
Limits 2 - how many days can you spend skiing/ in one country / at a time etc.?
Luggage lost or delayed - if your luggage is delayed does the policy cover the cost of replacements? For how much?
Medical Expenses Cover - £5 million is recommended, but many only offer £1 million.
Missed departure - how much cover?
Money and Documents - does the insurance cover these as well?
No Claims bonus - does it cover protection of your no claims bonus.
Older drivers - are there any restrictions or rebates for older drivers?
Partners - Does the policy include partners? (if named). What is the position with regard to same sex partners?
Period - for how long are you covered whilst on the European mainland, how many trips?
Personal accident and liability - How much?
Regular service - are there any discounts for regular serviced cars?
Repatriation - are all passengers included?
Roadside repairs - are they included?
Spare parts - is the cost covered by the insurance? Does the insurance cover include getting them to you?
Skiing - For winter sports holidays, check that the policy covers off-piste skiing, snowboarding, ski pack and ski equipment ( ski insurance tips)
The car - is the cost of getting it home covered in full? Are there any restrictions?
Travelling alone - if it is a family policy can the named individuals travel alone?
Valuable Items - these are often excluded from cover as the insurer assumes you would not take a valuable item of jewellery or camera to a beach. Check.

Making a claim.

Report the loss immediately
Airport Lost Luggage - report the loss before you leave the baggage hall. Ask for and fill in a Property Irregularity Report (PIR).
Keep your baggage check.
Get a letter from the airline confirming your loss.
Check your household contents policy - you may have a better chance of claiming on this.
Before you claim check the position regarding loss of no claims bonuses.
If you baggage is stolen (as opposed to lost in transit) report the loss to the local Police Station.
Argue your claim - insurance companies are "notorious for trying it on".

Links about insurance - www.find.co.uk/insurance

Companies offering travel insurance.

Recommended by Holiday Which? Atlas Direct - 0800 013 1213, Bradford & Bingley Building Society - 01707 275 371, Churchill - Churchill, Direct Travel Insurance - 01903 812 345, Options - 0870 848 0870, World Cover Direct - 01892 833 338.

- Ski

- AA Travel - Tel: 0161 495 8945. www.theaa.co.uk

- American Express / Going Places - - Tel: 0800 028 7573

- ASDA Travel Insurance - Tel: 0845 300 7131. www.asdafinance.com

- Barclays Travel Insurance - Tel: 0800 015 4751

- Columbus Direct - - Tel: 020 7375 0011. www.columbusdirect.net

- Churchill - - TEL: 0800 026 4050. www.churchill.com

- Direct Line - - Tel: 020 8680 2121 / 0845 246 8704

- Essential Travel - Tel: 0845 803 5434. www.essentialtravel.co.uk. Quote discount code no '100238'

- Go Sure - Tel: www.gosure.com

- Gotravel Insurance - Tel:0808 178 5806. www.gotravelinsurance.co.uk

- Holiday Extras - - Tel: 0871 360 2750. www.holidayextras.co.uk

- Insure & Go - Tel: 0844 888 2787. www.insureandgo.com

- Norwich Union Direct - - Tel: 0800 096 4715. www.norwichunion.com

- Post Office - TEL: 0800 387 858. www.postoffice.co.uk

- Screen Trade - Tel: . www.screentrade.co.uk

- Travel Insurance online. Tel: 0870 755 6101. www.travel-insurance-online.com

Age Concern - Tel: 0800 169 2700. www.ageconcern.org.uk

Atlas Direct - 0800 013 1213. www.atlasdirect.net

Barclaycard - - Tel: 0845 300 2678. www.barclaycard.co.uk

BIBA - - Tel: 020 7623 9043. www.cnatravel.com

Black & White Travel Insurance - Tel: 0870 054 0162. www.bwdirect.co.uk

Boots - Tel: 0845 840 2020. www.bootsinsurance.com

Bradford & Bingley Building Society - 01707 275 371. www.bbg.co.uk

Budget Travel Insurance - Tel: 0800 107 4503. www.budgetinsurance.com

Cahoot - - Tel: 0844 770 7777. www.cahoot.com

Club Direct - Tel: 0800 083 2466. www.clubdirect.com

Colossus Annual Worldwide - 0870 444 3434

- Direct Travel Insurance - - Tel: 01903 812 345. www.direct-travel.co.uk

EasiSure Travel Insurance - Tel: 0800 018 1555

- Endsleigh Insurance - - Tel: 0800 028 3571. www.endsleigh.co.uk

Esure - - Tel: 0845 600 3949. www.esure.co.uk

Europe Assistance - - Tel: 01444 442 211. www.europ-assistance.co.uk

Flexi Cover Direct - 0800 783 8338

FM Green - - Tel: 01993 701 300. www.fmgreen.co.uk

Fogg Travel Service - - Tel: 01623 631 331. www.fogginsure.co.uk

Going Places - Tel:

Halifax - - Tel: 0800 731 0180. www.halifax.co.uk

Hamilton Barr - - Tel: 01483 255 666

Help the Aged - Tel: 0800 413 180. www.helptheaged.org.uk

Hiscox - - Tel: 0845 330 9505. www.hiscoxonline.com

James Hampden - 01530 416 369

Journeywise Direct - Tel: 0870 876 69 69. www.journeywise.co.uk

Liverpool Victoria - 0800 373 905. www.lv.com

Lloyds TSB - Tel: . www.insurance.co.uk

Marcus Hearn - Tel: 020 7739 3444. www.marcushearn.co.uk

Marks & Spencer Travel Insurance - Tel:

Matthew Gerard - - Tel: 01483 730 900

MRL - Tel: 0845 676 0689. www.mrlinsurance.co.uk

Nationwide - Tel: 0500 30 20 12. www.nationwide.co.uk

NatWest - Tel: 0800 331 133. www.natwest.com

Options - Tel: 0870 876 7878. www.optionsinsurance.co.uk

Preferential - - Tel: 0870 600 7766. www.preferential.com

Primary Direct - Tel: 0870 4444 3434. www.primaryinsurance.co.uk

Retirement Insurance Advisory Service - for the over 50's - Tel: 0800 552 100. www.rias.co.uk

Saga - Tel: 0800 056 5464. www.saga.co.uk

Sainsbury's Bank - - Tel: 0845 300 3190. sainsburysbank.co.uk

Ski Club of Great Britain - - Tel: 020 8410 2000. www.skiclub.co.uk

Ski Insurance - - Tel: 0870 755 6101. ski-insurance.co.uk

Snowcard Insurance Services - - Tel: 01327 262 805. www.snowcard.co.uk

STA Travel - Tel: . www.statravel.co.uk

- The Idol Travel Insurance - Tel: 01931 71 11 71. www.theidol.com

Thomson - Tel: 0871 231 4691. Destinations. www.thomson.co.uk

Trailfinders - Tel: . www.trailfinders.com

- Travel Insurance Web - - Tel: 0870 8903641. www.travel-insurance-web.com

Travsure - - Tel: 01635 860 505. www.travsure.co.uk

World Ski & Snowboard Association - - 0800 026 4882. www.worldski.co.uk

Worldwide Travel Insurance - Tel: 01892 833 338www.worldwideinsure.com

Zurich Insurance - Tel; www.zurichinsurance.co.uk

Insurance associations and Ombudsman

If it all goes wrong

- The Association of British Insurers. Tel: 020 7216 7416. www.abi.org.uk
Offers help and advice with insurance issues. Website lists emergency numbers for many companies.

- Financial Ombudsman Service. Tel: 0845 080 1800 / 020 7964 1000. www.financial-ombudsman.org.uk

- British Insurance & Investment Brokers' Association. Tel: 020 7623 9043. www.biba.org.uk

Not sure whats included?

Independent research published today by the British Insurance Brokers Association has revealed that 72% of customers who recently bought travel insurance, from a travel agent or tour operator, had not been advised whether terrorism cover was included in their policy.

The survey, conducted by Populus, also found that 97% of consumers would wholeheartedly back proposals from the Government to protect them from agents who fail to explain the full details of their travel insurance policies.

The research follows the launch of a Government inquiry into the sale of travel insurance as part of a holiday package, which is exempt from regulatory controls.

The research also showed that:

- 45% of travel agents and tour operators failed to advise of the policy excess

- 56% failed to advise on how to make a complaint

- only 47% of customers read the small print when buying insurance from a travel agent or tour operator

- 42% of consumers who bought policies from travel agents and tour operators were advised about hazardous sports compared to 67% from insurance brokers and an average of the FSA regulated insurance market of 62%

- 44% of travel agents and tour operators explained how to go about making a claim, compared with 69% from insurance brokers and an average from the FSA regulated market of 62%

- 46% of travel agents/tour operators gave advice about policy limits in comparison with an average of 68% of regulated firms.

BIBA chief executive Eric Galbraith said: "Travel insurance is vital when we jet off on our holidays, and it is the role of the provider to ensure that consumers are both fully covered and understand the limits of their policies.

"BIBA brokers, and the rest of the regulated industry has been fulfilling this commitment for years, and the Government's proposals would ensure that travel agents and tour operators fall into line.

"BIBA fully supports the Government's work in this area, and will continue to campaign to ensure that all customers are treated fairly."

- Critical though this report is, its worth pointing out that at least some agents give advice, which is a lot more than you can get when booking via a web site.

Older people

A new survey by Age Concern highlights agrowing and alarming problem for older travellers.

OLDER TRAVELLERS DENIED COVER BY NINE IN TEN INSURANCE POLICIES, REVEALS AGE CONCERN

- Ninety-two per cent of travel insurance policies impose upper age limits

- Thirty-six per cent increase in over 65s’ travel in five years

- Many older travellers face frustrating insurance search

Age Concern Insurance Services offers travel cover tailored to suit the needs of older people with no upper age limit

An estimated 15 million people have booked their holidays in the last two months, but for many older people the uphill struggle to secure travel insurance has just begun.

Ninety-two per cent of travel insurance policies impose upper age limits, refusing to provide cover for older people. With over 65s now making 5.5 million trips abroad each year - a 36 per cent increase on five years ago – upper age limits present a stumbling block for a growing number of older travellers.

Antony Osborne from Age Concern Insurance Services said: "Many people over the age of 65 are well aware of the frustrations involved in securing travel insurance, particularly when the vast majority of providers operate upper age limits. It’s no surprise that many people are delighted to learn that we offer travel insurance tailored for the needs of older travellers, and for those looking for sufficient cover for their medical conditions."

With these obstacles making it more difficult for older people to get travel insurance, Age Concern is urging frustrated travellers who may be planning to go on holiday perhaps without any insurance at all, to make sure that they are properly covered.

Government research shows that up to one in seven travellers – of all ages - fail to take out adequate travel insurance. This is particularly concerning considering the recent trend towards visiting more exotic destinations – where it is even more important to ensure travellers have adequate insurance in place.

Figures from the Office of National Statistics reveal that over 65s’ travel to Turkey has almost doubled in five years with 83,000 trips made in 2005 – up from 48,000 in 2001.  Egypt saw 8,000 visits from the over 65s in 2001, but this figure is now five times as high with 42,000 visits in 2005.

Age Concern Travel Insurance policies have been tailored for older people, therefore no upper age limit applies. ACIS will endeavour to offer travel cover for most pre-existing medical conditions.  The policy operates in conjunction with a medical screening line, charged at a local rate, which enables older people to get the right cover before they take out a policy.

Age Concern Travel Insurance policies cover for short European breaks starts from just £6.906, with annual multi-trip policies available from £50 per adult.

Profits generated by Age Concern Insurance Services go directly to Age Concern, raising additional funds for invaluable support services such as day centres, home visits and transportation as well as helping the charity campaign for the well-being and rights of older people.

All Age Concern travel insurance is arranged by individuals who are trained to meet the requirements of the FSA’s regulatory framework. Customers buying Age Concern travel insurance also enjoy the protection of the Financial Ombudsman Scheme.